Legal

Terms & Conditions

Please read our terms carefully. They apply to both our cleaning services and stroller rentals.

Cleaning Services

2.1. Full payment is due prior to collection of your items unless otherwise agreed.
2.2. Deposits are non-refundable except where cancellation is made within 24 hours from 9am on the day of your booking.

3.1. Customers are responsible for ensuring items are in a reasonably safe condition for cleaning.
3.2. We are not liable for pre-existing damage, wear and tear, fading, stains, mould, or structural weaknesses.
3.3. Please disclose any heavy soiling and/or mould prior to drop off.

4.1. Cancellations must be made at least 24 hours before 9:00am on the day of your booking (unless a specific appointment time has been agreed). Where eligible, your deposit may be transferred to a future booking.
4.2. Late cancellations will result in loss of deposit.
4.3. We reserve the right to reschedule appointments due to unforeseen circumstances (e.g., illness, equipment failure, travel disruption).

5.1. While we aim for the highest standard of cleanliness, we cannot guarantee complete removal of all stains, odours, mould or bacteria.
5.2. While we do our best to treat and remove mould, recurrence may occur.

6.1. We are not responsible for loss or damage to personal belongings left in prams or car seats. Customers must remove all items prior to cleaning.

7.1. We reserve the right to refuse service if an item is deemed unsafe or unsuitable to clean.

8.1. Items must be collected within 48 hours of completion unless agreed otherwise.

By renting a stroller from Tiny Travel Solutions ("We", "our", or "us"), you ("Customer" or "you") agree to the following terms and conditions:

1.1. Tiny Travel Solutions rents strollers to Customers for temporary use. The rental period begins upon pick-up or delivery and ends when the stroller is returned.
1.2. The Customer agrees to pay the rental fees communicated at the time of rental.

2.1. The rental period starts at the time of pick-up or delivery and ends when the stroller is returned to Tiny Travel Solutions.
2.2. Late returns may incur additional charges.
2.3. A late return is defined as any return made after midnight on the day of the arranged return.
2.4. Returns made after this time may incur additional charges at the daily rental rate.

3.1. Reservations can be made through direct message. A deposit of £20 is required at the time of booking and is non-refundable.
3.2. Full payment is due 3 days before the hire commences, unless otherwise specified by Tiny Travel Solutions.
3.3. Cancellations made more than 7 days prior to the rental date may be subject to a date transfer within the next 365 days. Any cancellations made 7 days or less before the hire date will be subject to a 50% cancellation fee. Cancellations made within 24 hours of the rental will require full payment.

4.1. The Customer agrees to use the stroller only for its intended purpose and in accordance with the manufacturer's guidelines.
4.2. The stroller must not be modified, dismantled, cleaned or repaired by the Customer.
4.3. The Customer agrees to keep the stroller as clean as possible and in good working condition. Minor scratches, stains and marks are expected and are not subject to a cleaning fee.
4.5. The Customer is responsible for ensuring children are safely secured and supervised at all times while using the stroller.

5.1. The Customer assumes full responsibility for the stroller while it is in their possession. Tiny Travel Solutions is not liable for any injuries, accidents, or damages caused by the use of the stroller.
5.2. In the event of damage (beyond repair), loss, or theft of the stroller, the Customer agrees to indemnify Tiny Travel Solutions through their own travel insurance. If unsuccessful, the Customer agrees to pay a replacement cost, which will be determined by Tiny Travel Solutions.

6.1. The Customer must immediately notify Tiny Travel Solutions if the stroller is lost, stolen, or damaged during the rental period.
6.2. If the stroller is damaged, the Customer will be responsible for the cost of repairs or replacement unless the damage is covered by their own insurance and/or the manufacturer's product warranty.
6.3. Replacement costs vary by model and will be provided upon request.
6.4. If the stroller is lost or stolen while in the care of an airline, the Customer agrees to correspond with the airline to arrange compensation. If unsuccessful, the Customer agrees to pay the full replacement cost of the stroller.

7.1. The stroller must be returned on the agreed-upon return date. Late returns are subject to additional charges.
7.2. The stroller must be returned in the same condition as it was rented (subject to minor wear & tear/marks), with all accessories intact.

8.1. Tiny Travel Solutions shall not be held responsible for any delays or inability to fulfill the rental agreement due to events outside our reasonable control, including but not limited to natural disasters, pandemics, or governmental actions.

9.1. Tiny Travel Solutions reserves the right to modify these terms and conditions at any time. Any modifications will be communicated to the Customer, and continued use of our rental services will constitute acceptance of those changes.

10.1. These terms and conditions are governed by the laws of Scotland, and any disputes arising from this agreement shall be subject to the exclusive jurisdiction of the courts of Scotland.

11.1. Customer information is used solely for booking, communication, and service delivery and is stored securely in line with UK data protection requirements.

For any questions or concerns regarding these terms and conditions, please contact us.

We're happy to clarify anything before you book.